Welcome CareSource Providers

CareSource partners with Propio to provide its members with interpreting services.

Eligible Limited English Proficient (LEP), deaf, and hard-of-hearing members may request interpreting services during eligible visits to your facility. Through its partnership with Propio, CareSource makes it so easy for participating providers to access interpreting services through direct access to Propio’s online interpreting management system. As a CareSource provider, this page will guide you through the registration process to use interpreting services. It also includes the terms and conditions, how to access the services, and helpful tools for understanding the various types of interpreting and when to use them.

Propio will provide the following solutions: on-site, over-the-phone interpreting (OPI) and video remote interpreting (VRI) throughout Ohio, Georgia, Indiana; and OPI and VRI for Arkansas.

On-Site Interpreters (OSI)

Qualified spoken language and American Sign Language (ASL) medical interpreters are available for in-person, live interpreting at your facility.

Over-the-Phone Interpreters (OPI)

Qualified language interpreters are available over-the-phone in the following cases:

1. 1. When an onsite interpreter is not available
   2. As a backup or first option for short/routine medical appointments
   3. As a first option for rare languages not available for OSI per Propio’s language list
   4. As a first option when a member prefers OPI
   5. For emergency situations where there is no time to wait for an OSI interpreter to arrive

For Ohio providers only please reference, Ohio Usage Policy, for full details.
For Arkansas providers only please reference, Arkansas Usage Policy, for full details.
For Indiana providers only please reference, Indiana Usage Policy, for full details.
For Georgia providers only, Usage Policy, coming soon.

Video Remote Interpreting (VRI)

With VRI, you and your patient can visually connect and communicate with the interpreter during the appointment. VRI simply requires using a computer, tablet, or mobile device connected to the internet.

VRI may be used in the following cases:

1. 1. As a first choice for all languages when the visit will not last longer than 20 minutes
   2. For ASL or spoken language emergencies
   3. As a first choice for other ASL appointments and/or spoken language appointments only with CareSource’s prior permission
   4. VRI may be offered as a backup solution when an ASL interpreter is not available onsite

For Ohio providers only please reference, Ohio Usage Policy, for full details.
For Arkansas providers only please reference, Arkansas Usage Policy, for full details.
For Indiana providers only please reference, Indiana Usage Policy, for full details.
For Georgia providers only, Usage Policy, coming soon.

Telehealth Appointments

If you are seeing a CareSource member via your telehealth platform, Propio can support most platforms with video or audio solutions. When requesting an interpreter please specify if the platform you are using.

You may request an interpreter for medical appointments outside a hospital setting. The following types of appointments are covered:

• • Network Physician Offices
  • Mental Health – Outpatient, Counseling
  • Dental Clinic
  • OB/GYN/Mammography/Ultrasound
  • Optical
  • Pool Therapy
  • Physicals
  • Speech Therapy
  • ENT
  • Urgent Care (OPI only)
  • Private Physician Offices leasing space in a hospital
  • Sleep Center
  • Chiropractic Care
  • PT/OT
  • Home Visits (care follow-up)
  • Diabetes Center
  • Pediatric Dentistry
  • Sports Medicine
  • Diagnostic Imaging/Ultrasound/MRI

The following types of appointments are not covered: 

• Surgical Procedures
• Pre-admission testing
• Same-day surgery
• Anything inpatient
• Anything within the Emergency Room (ER)/Emergency Department (ED)

To sign-up and start using interpreter services, please review the options below and select the one that most fits you.

If you are currently a Propio client, but not a CareSource provider, and want to sign-up to use interpreter services through CareSource, please click here to visit the CareSource website to learn how to join the CareSource Network

If you are currently both a Propio client and a CareSource provider located in Ohio only and want to sign-up to use interpreter services through CareSource, complete Steps 1 and 2, below. The Propio team will contact you to enable your account for CareSource appointments.

If you are a CareSource provider, but not a Propio client, and you want to sign-up to use interpreter services through CareSource, complete Step 1 below. The Propio team will contact you shortly to create your account.

If you are not sure which option fits you best, please complete Step 1 only, and the Propio team will contact you shortly to assist.

Resources

Using Propio’s services is easy and convenient. After registering, Propio will reach out to you to assist with implementation and staff training. Additionally, the below resources are always available at this website for training new staff or a quick refresher.