Welcome

Welcome CareSource Providers

CareSource partners with Propio to provide its members with interpreting services.

Eligible Limited English Proficient (LEP), deaf, and hard-of-hearing members may request interpreting services during eligible visits to your facility. Through its partnership with Propio, CareSource makes it so easy for participating providers to access interpreting services through direct access to Propio’s online interpreting management system called “Tracker.” As a CareSource provider, this page will guide you through the registration process to use interpreting services. It also includes the terms and conditions, how to access the services, and helpful tools for understanding the various types of interpreting and when to use them.

Types of Interpreter Services

Propio will provide the following solutions, on-site, phone and video interpreting, throughout Ohio, Georgia, and Indiana.

On-Site Interpreters (OSI)

Qualified spoken language and American Sign Language (ASL) medical interpreters are available for in-person, live interpreting at your facility.

Over-the-Phone Interpreters (OPI)

Qualified language interpreters are available over-the-phone in the following cases:

  1. When an onsite interpreter is not available
  2. As a backup or first option for short/routine medical appointments
  3. As a first option for rare languages not available for OSI per Vocalink Propio’s language list
  4. As a first option when a member prefers OPI
  5. For emergency situations where there is no time to wait for an OSI interpreter to arrive

For Ohio providers only please reference, Usage Policy, for full details.

Video Remote Interpreting (VRI)

With VRI, you and your patient can visually connect and communicate with the interpreter during the appointment. VRI simply requires using a computer, tablet, or mobile device connected to the internet.

VRI may be used in the following cases:

  1. As a first choice for all languages when the visit will not last longer than 20 minutes
  2. For ASL or spoken language emergencies
  3. As a first choice for other ASL appointments and/or spoken language appointments only with CareSource’s prior permission
  4. VRI may be offered as a backup solution when an ASL interpreter is not available onsite

For Ohio providers only please reference, Usage Policy, for full details.

Telehealth Appointments

If you are seeing a CareSource member via your telehealth platform, Propio can support most platforms with video or audio solutions. When requesting an interpreter please specify if the platform you are using.

Who Can Request Services?

Providers accepting the following state plans may access interpreter services for eligible members.

Ohio Statewide
– Medicaid
– MyCare

Indiana Statewide
– Indiana Medicaid HIP
– Hoosier Healthwise

Georgia Statewide
– Georgia Medicaid
– PeachCare for Kids

Arkansas Statewide
– PASSE (OPI/VRI)

Locations: Propio provides on-site services, OPI, and VRI across Ohio, Georgia, and Indiana.

Who is Eligible for Interpreter Services?

Providers can access interpreter services for eligible members under the following state plans:

Ohio Statewide
– Medicaid
– MyCare

Indiana Statewide
– Indiana Medicaid HIP
– Hoosier Healthwise

Georgia Statewide
– Georgia Medicaid
– PeachCare for Kids

Arkansas Statewide
– PASSE (OPI/VRI)

What type of appointments and departments are covered?

You may request an interpreter for medical appointments outside a hospital setting. The following types of appointments are covered:

  • Network Physician Offices
  • Mental Health – Outpatient, Counseling
  • Dental Clinic
  • OB/GYN/Mammography/Ultrasound
  • Optical
  • Pool Therapy
  • Physicals
  • Speech Therapy
  • ENT
  • Urgent Care (OPI only)
  • Private Physician Offices leasing space in a hospital
  • Sleep Center
  • Chiropractic Care
  • PT/OT
  • Home Visits (care follow-up)
  • Diabetes Center
  • Pediatric Dentistry
  • Sports Medicine
  • Diagnostic Imaging/Ultrasound/MRI

The following types of appointments are not covered: 

  • Surgical Procedures
  • Pre-admission testing
  • Same-day surgery
  • Anything inpatient
  • Anything within the Emergency Room (ER)/Emergency Department (ED)

How do you sign up for using interpreting services?

To sign-up and start using interpreter services, please review the options below and select the one that most fits you.

If you are currently a Propio client, but not a CareSource provider, and want to sign-up to use interpreter services through CareSource, please click here to visit the CareSource website to learn how to join the CareSource Network

If you are currently both a Propio client and a CareSource provider located in Ohio only and want to sign-up to use interpreter services through CareSource, complete Steps 1 and 2, below. The Propio team will contact you to enable your account for CareSource appointments.

If you are a CareSource provider, but not a Propio client, and you want to sign-up to use interpreter services through CareSource, complete Step 1 below. The Propio team will contact you shortly to create your account.

If you are not sure which option fits you best, please complete Step 1 only, and the Propio team will contact you shortly to assist.


Step 1: Contact Details

Step 2: Ohio providers only – Review and Sign Usage Policy

After you have submitted your Contact Details, please download the usage policy, sign and submit to ClientServices@Propio-LS.com.

Usage Policy

 

Resources

Using Propio’s services is easy and convenient. After registering, Propio will reach out to you to assist with implementation and staff training. Additionally, the below resources are always available at this website for training new staff or a quick refresher.

How-to Videos

The following videos are available to help you navigate through Propio’s Tracker Interpreting Management System and VRI Platform.
– How to use Tracker
– How to use OPI
– How to use VRI
– How to invite interpreter to Teleealth

User Guide

CareSource and Propio have put together a step by step user guides to help you access interpreter services. Feel free to download, print, and share with your staff.

Printable Ohio Usage Policy

We recommend that you sign the usage policy online using the secured link listed under Step 2 above, but if you have any difficulty signing the policy online, please download the policy below. When you connect with our team, they will help you uploading the signed policy. Ohio Usage Policy

CareSource Provider Services

All providers can reach a member of the CareSource Provider Services team by calling the following number: Telephone: 800-488-0134

Systems

Feel free to bookmark these links for quick access to Propio’s services: Tracker

Language List

Propio is constantly recruiting to add language capacity to its team of qualified medical interpreters. Propio presently offers interpreter services in more than 275 languages, including OSI in 40+ languages, VRI in 60+ languages, and OPI in 230+ languages.