Training for Bilingual Dual-Role Staff

Are you a company or organization that provides services?

Imagine a hospital where 25% of the patient population needs an interpreter and that of those patients, 95% speak Spanish. Now imagine that in that same hospital, about half of all the Medical Assistants, Certified Nursing Assistants, Pharmacy Techs, Radiology Techs and front desk staff speak fluent English and Spanish. And now imagine that you are the person tasked with providing interpreters for all those patients.

Why not have the bilingual staff interpret? Then we won’t have to wait for the arrival of outside interpreters. These folks already know the institution, they know the doctors and nurses (or social workers or teachers), they know how things work.

Are there differences between bilingual staff and professionally qualified interpreters?

Yes. Anyone speaking more than one language can be bilingual. However, only professional interpreters have the skills and the conditioning to perform under the requirements of the law.

Under Title VI of the Civil Rights Act of 1964, discrimination is prohibited on the basis of race, color, and national origin in programs and activities receiving federal financial assistance.

Contact us to have us train your bilingual staff as dual-role interpreters.

To find out more, contact your account manager or email us at

What training participants have to say

“Xavi is a very dynamic and charismatic class leader. He makes everyone feel completely at home – honestly, like a dad for everybody. The 8 hr. sessions don’t feel that long when you have that.”

– TCI training participant

“Participants felt free to ask questions – the atmosphere was very conductive to learning and discussion.”

– TCI training participant

“Xavi’s delivery is very animated, which made it very interesting.”

– TCI training participant

“ Great interactive classroom to learn from each other, and instructor was great to help guide – pointing back to ethics & standards.”

– TCI training participant

“Xavier is a very knowledgeable teacher, with great sense of humor.”

– TCI training participant


– TCI training participant