Closing the Language Gap, Connecting People
Built on a Foundation of Service
Propio Language Services founder Joe Fackrell — fluent in Spanish after spending two years in Bolivia — was working as a night auditor in the hospitality industry in the US. In 1998, he was asked to accompany a fellow associate and her husband to their prenatal care appointments, to act as an interpreter. After the appointment, Joe recognized the distinct need for language services in the healthcare industry and presented a proposal to the clinic. The proposal was accepted, making this clinic Propio’s very first client. Within a few months, four major accounts were won. Now, 23 years later, these four original accounts (along with hundreds of new ones) remain faithful to Propio.
Propio begins offering Spanish OPI services, and signs four new (and still standing) contracts.
Propio begins developing technology, and creates the company’s proprietary telephony system.
Propio earns its first million in revenue, a step closer to becoming an industry leader.
Propio is listed in Ingrams Top 100 Fastest Growing Companies, a coveted title in the Kansas City region.
Propio buys Alpha & Omega interpreting services, and makes Inc 5000’s list of fastest-growing companies.
All Hands on Deck
Partners, previously working elsewhere, leave their full time jobs to focus on Propio Language Services.
Propio is processing a record-breaking 1,000 calls/ per day, and adds Localization and Translation to its list of services.
A New Partner
Brian joins the partnership full time, directly contributing to technology development and strategy.
Marco joins the team as VP of Finance, and Video Remote Interpreting is added as a service line offering.
The telephony system is updated to VoIP (significantly reducing costs), and voice recognition technology is introduced.
New Structures and Continued Growth
As the company doubles in size compared to 2017, the partnership is restructured and Marco Assis becomes CEO.
A Record-Breaking Year
Propio reaches 30 million minutes in a year, an executive team is formed, and September brings the highest encounters in company history. All tech offerings are modernized, an Interpreter Academy is built, and Propio moves into new headquarters.
Propio launches its proprietary app and video solution, Propio ONE, giving clients access to over 5000 interpreters in seconds.
Propio Acquires Vocalink Global
Vocalink Global is the third and largest language service company Propio has acquired.