Propio for Healthcare Organizations
Nationwide Healthcare Interpretation and Translation Services Company
Propio Language Services offers a mobile app for remote interpreting including video remote interpreting (VRI) and over-the-phone Interpreting (OPI), telehealth interpretation services, on-site interpreting, document translation and website localization, audio and video localization, technology integration, and process automation.
Check out how our premium suite of offerings can provide significant cost savings to your healthcare organization.
Propio Equipment Program
Propio offers premium phones, tablets, and stands, suited to your needs and preferences. Our hospital-grade equipment is provided commensurate with service usage.
Equipment Ready
All equipment is shipped directly to you. We’ll send our experts to set it up and train your users.
Cutting-Edge Technology at Your Fingertips
Propio’s clients receive hospital-grade equipment. Propio has partnerships with leading manufacturers that build world-class equipment, which is delivered hassle-free and installed as a part of our onboarding process.
Improve Patient Satisfaction
Access to high-quality equipment improves the patient experience. The Propio difference lies in providing a customized experience, world class equipment, and employing a hands-on approach to meet your organization’s language service needs.
Section 1557 and National CLAS
Standards Compliance
Comply with Section 1557 and National CLAS Standards with Propio’s full suite of language services. Offering language assistance to individuals who have limited English proficiency will ensure patient equity and improve the continuum of care.
Section 1557 of the Affordable Care Act
Section 1557 of the Patient Protection and Affordable Care Act (ACA): Nondiscrimination in Health Programs and Activities tackles two vital issues for patient-centered care: language access for Limited English Proficient, deaf, hard-of-hearing, blind and visually impaired patients and gender identity discrimination.
National CLAS Standards
The National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (aka “The National CLAS Standards”) were developed by the Department of Health and Human Services Office of Minority Health, with a goal of helping to eliminate health care disparities for culturally and linguistically diverse patients. Closely aligned with Joint Commission Hospital Accreditation standards, Title VI of the Civil Rights Act, the Americans with Disabilities Act, and Executive Order 13166, implementing the National CLAS Standards in any health care environment is a pretty sure way to meet legal and accreditation standards for language access. The Section 1557 regulations, implementing the nondiscrimination provisions of the Affordable Care Act, borrow heavily from the National CLAS Standards.
Implementation and Onboarding Process
Sign up and get started with our services in as little as 48 hours.
Propio’s Implementation Process is:
- Flexible: Each account is configured to exact account preferences and specifications.
- Collaborative: Our implementation team maintains a close and ongoing relationship with you.
- Iterative: Feedback is encouraged, and account settings can be adjusted to what works best.
- We are hands-on and seek to understand our clients’ tech setup upfront. Together, we identify and establish goals, challenges, successes and budgets.
- Our implementation team works with you to build a customized interpreting program that best fits your organization’s needs and workflows.
- Customize your language services: Build an interpreting program that best fits your organization’s needs and workflows.
On-Demand Video and Audio Interpretation with Propio ONE
Access over 6,000 medically qualified interpreters who are ready to assist your staff and patients on demand via the Propio ONE app, Chrome browser, or your preferred platform.
No matter which you pick, you’ll get the industry’s best rates for Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI) services. Telehealth companies save an average of 30% or more on monthly invoicing when switching to Propio.
How it Works
You have access to over 300+ languages, 24 hours a day, 7 days a week, and 365 days a year. There are no additional devices or rental charges required. Simply select video or audio, get connected, and the interpreter takes care of the rest with Propio ONE—our proprietary app with the fastest connection times for VRI and OPI.
Have confidence in secure connections and access. The app is user-friendly and protects all users’ information. Invite others to join a call with one-tap 3rd party dial-out.
Download the app to get started today. Available on smartphone, tablet, or desktop.
Your Preferred Language Interpretation Platform
You can also integrate your preferred system or platform with Propio Language Services. For audio interpreting, we can integrate your system with ours through SIP or APIs. Or for webinars, you can call into our language line and add the call to any web-based conferencing platform. Ask to see our “How To Use Web-Based Conferencing” guide for details.
Available for Zoom, Skype, Doxy, G2, and more. Simply call to connect with an interpreter, then provide them with the dial-in info to join you.*